Bounsingball Privacy Policy – Your Data, Your Rights, Our Responsibility

1 Who We Are

Bounsingball ("we", "us", "our") operates the online gaming platform available at bounsingball.com. We are the data controller responsible for the personal information you provide when you register, deposit, play games, or otherwise interact with our platform.

This Privacy Policy applies to all users of the Bounsingball platform, including visitors who browse without registering, registered players who have not yet made a deposit, and active players with funded accounts. It covers all personal data collected through the website, mobile app, and any other Bounsingball service.

If you have any questions about how Bounsingball handles your personal data, or if you wish to exercise any of your data rights, please contact us at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

Bounsingball collects personal data in two ways: information you provide directly to us, and information we collect automatically when you use the platform. Here is a clear breakdown of what we collect and why:

2.1 Information You Provide

Data Type	Examples	Why We Collect It
Identity Data	Full name, date of birth, National ID number	Account registration & age/identity verification
Contact Data	Mobile number, email address	Account communication & support
Payment Data	bKash/Nagad/Rocket account number	Processing deposits and withdrawals
Verification Data	ID card photo, selfie for KYC	Regulatory compliance & fraud prevention
Communications	Support chat logs, emails	Resolving queries & improving service

2.2 Information Collected Automatically

When you use the Bounsingball platform, we automatically collect certain technical data to ensure the platform works correctly and to protect against fraud:

• Device data: Device type, operating system, browser type and version.
• Usage data: Pages visited, games played, session duration, click patterns.
• Location data: Country and city-level location derived from your IP address.
• Transaction data: Deposit amounts, withdrawal requests, game history, and betting records.
• Cookie data: Session identifiers and preference settings (see Section 6 for full cookie details).

3 How We Use Your Data

Bounsingball uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. Specifically, we use your data to:

• Create and manage your Bounsingball account.
• Verify your identity and age in compliance with responsible gaming obligations.
• Process deposits and withdrawals via bKash, Nagad, and Rocket.
• Detect and prevent fraud, money laundering, and other illegal activity.
• Provide customer support and resolve disputes.
• Send you important account notifications, such as deposit confirmations and withdrawal updates.
• Send promotional communications, but only if you have opted in to receive them.
• Improve the Bounsingball platform based on how players use it.
• Comply with legal and regulatory obligations.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

4 Legal Basis for Processing

Bounsingball processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the services you have signed up for, including account management and payment processing.
• Legal obligation: We are required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities.
• Legitimate interests: We process certain data to protect the platform from fraud, improve our services, and ensure the security of all players.
• Consent: Where we rely on your consent — for example, to send marketing communications — you can withdraw that consent at any time.

5 Data Sharing

Bounsingball will never sell, rent, or trade your personal data to third parties for commercial purposes. We only share your data in the following limited circumstances:

5.1 Service Providers

We work with carefully selected third-party service providers who help us operate the Bounsingball platform. These include payment processors (bKash, Nagad, Rocket), identity verification providers, cloud hosting services, and customer support tools. All service providers are contractually required to handle your data securely and only for the specific purpose for which it was shared.

5.2 Legal Requirements

Bounsingball may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities if we are legally required to do so, or if we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of our players, or comply with a legal obligation.

5.3 Business Transfers

In the event that Bounsingball undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected throughout the process.

6 Cookies

Bounsingball uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Preference cookies: Remember your settings and preferences, such as your preferred language and display options.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.

Bounsingball does not use third-party advertising cookies or tracking pixels. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the platform.

7 Data Retention

Bounsingball retains your personal data for as long as your account is active and for a period after account closure as required by law. Specifically:

• Account data is retained for the duration of your account and for 5 years after closure, in line with anti-money laundering regulations.
• Transaction records are retained for 7 years to comply with financial record-keeping requirements.
• Support communications are retained for 2 years after the query is resolved.
• Marketing preferences are retained until you withdraw consent or close your account.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you.

8 Data Security

Bounsingball takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• All data in transit is protected by SSL/TLS encryption.
• Stored personal data is encrypted using AES-256 encryption.
• Access to personal data is restricted to authorised Bounsingball staff on a need-to-know basis.
• Our systems are monitored 24/7 for suspicious activity and potential security threats.
• We conduct regular security audits and penetration testing.
• Staff who handle personal data receive regular data protection training.

9 Your Privacy Rights

As a Bounsingball player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10 Children's Privacy

The Bounsingball platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned to the original payment method where possible.

If you believe that a minor has registered on Bounsingball, please contact us immediately at [email protected] so we can take appropriate action.

11 Third-Party Links

The Bounsingball platform may contain links to third-party websites or services. This Privacy Policy applies only to the Bounsingball platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to read the privacy policies of any external sites you visit.

12 Policy Updates

Bounsingball may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of Bounsingball after any update constitutes your acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bounsingball handles your personal data, please get in touch with our team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Privacy requests answered within 5 business days

For general questions about your account, our support team is available around the clock and typically responds within 15 minutes. You can also find answers to common questions on our FAQ page at bounsingball.com/faq.