Gaming on Bounsingball should always be fun, not stressful. We are committed to responsible gaming and provide every Bangladesh player with the tools, information, and support needed to stay in control. If gaming ever stops feeling like entertainment, we are here to help.
Responsible Gaming Tools
These tools are built directly into your Bounsingball account. They are free, easy to use, and available to every player in Bangladesh at any time.
Set a daily, weekly, or monthly deposit limit on your Bounsingball account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 7 days to take effect — giving you time to think it over.
Decide in advance how long you want to play in a single session. When your time is up, Bounsingball will send you a reminder and, if you choose, automatically log you out. It is a simple way to make sure gaming stays a leisure activity and does not eat into your daily routine.
Need a short break? Use the cool-off feature to pause your Bounsingball account for 24 hours, 48 hours, or up to 30 days. During a cool-off period your account is temporarily suspended — you cannot log in, deposit, or place bets. Your balance is safe and waiting when you return.
If you feel you need a longer break, Bounsingball offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion your account is fully closed and you will be removed from all marketing communications. Contact [email protected] to activate this at any time.
Set a maximum amount you are comfortable losing over a given period. Once your loss limit is reached, Bounsingball will prevent further play until the period resets. This tool is especially useful for players who want to enjoy the games without the risk of spending more than they planned.
Enable regular pop-up reminders that show you how long you have been playing and how much you have spent or won in the current session. These reality check alerts appear at intervals you choose — every 30, 60, or 90 minutes — so you always have a clear picture of your gaming activity.
Know the Signs
Responsible gaming starts with self-awareness. Here are the most common warning signs that gaming may be becoming a problem. If you recognise any of these in yourself or someone you know, please reach out to our support team immediately.
Continuing to play in an attempt to win back money you have already lost, often leading to even bigger losses.
Using money set aside for rent, food, or bills to fund gaming sessions on Bounsingball or any other platform.
Lying to family members or friends about how much time or money you spend on gaming.
Feeling restless, irritable, or anxious when you are unable to access gaming platforms.
Missing work, skipping family commitments, or neglecting daily responsibilities because of gaming.
Taking loans or borrowing from friends and family specifically to fund gaming activity.
Quick Self-Check
Answer these questions honestly. If you answer "Yes" to two or more, we strongly recommend using one of Bounsingball's responsible gaming tools or speaking to our support team.
Have you ever spent more money on gaming than you originally planned?
Have you ever played to escape stress, anxiety, or personal problems?
Have you ever felt the need to increase your bets to get the same level of excitement?
Has someone close to you expressed concern about your gaming habits?
Have you ever tried to stop or cut back on gaming but found it difficult?
At Bounsingball, responsible gaming is at the heart of everything we do. We want every player in Bangladesh to enjoy our platform — Dragon Fishing 2, Kalaka Bingo, Jackpot Bingo, Fortune Gems 2, and all our other games — as a form of entertainment, not as a way to make money or escape from problems.
We understand that for the vast majority of our players, gaming is a fun and harmless pastime. But we also know that for a small number of people, gaming can become problematic. That is why Bounsingball has invested in a comprehensive responsible gaming programme that gives every player the tools and information they need to stay in control.
Our responsible gaming commitment covers four key areas: prevention, through age verification and player education; protection, through deposit limits, loss limits, and session controls; support, through our 24/7 customer service team; and intervention, through our self-exclusion programme for players who need a break.
Bounsingball is strictly an adults-only platform. You must be at least 18 years old to register, deposit, and play on bounsingball.com. This is a firm rule with no exceptions.
During the registration process, all new players are required to confirm that they are 18 or over. Bounsingball also conducts age verification checks as part of our Know Your Customer (KYC) process. Players who cannot verify their age will have their accounts suspended and any deposits returned.
If you are aware of anyone under the age of 18 who has registered on Bounsingball, please contact us immediately at [email protected]. We take underage gaming extremely seriously and will act swiftly to close any such account.
Setting limits on your Bounsingball account is quick and straightforward. Here is how to do it step by step:
Visit bounsingball.com and log in using your registered mobile number and password. If you have not registered yet, you can create a free account at /register.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find the "Responsible Gaming" section. Here you will see all available limit and control options.
Select the type of limit you want to set — deposit limit, loss limit, session time limit, or reality check frequency — and enter your preferred amount or time period.
Review your settings and click "Save". Your limits will take effect immediately. Remember: you can reduce limits instantly, but increases require a 7-day cooling-off period.
Self-exclusion is the most powerful responsible gaming tool available on Bounsingball. When you self-exclude, your account is fully suspended for the period you choose. You will not be able to log in, deposit, or play during this time, and you will be removed from all promotional communications.
Bounsingball offers the following self-exclusion periods:
To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm by email once your account has been suspended.
Please note: self-exclusion is a serious step and we will not reverse it before the chosen period has ended, even if you request it. This is intentional — it is designed to give you the space you need without the temptation to return too soon.
Bounsingball takes the protection of minors extremely seriously. In addition to our own age verification processes, we strongly encourage parents and guardians in Bangladesh to use parental control software to prevent children from accessing online gaming platforms.
If you share a device with children or young people, we recommend:
If you suspect that a minor has accessed your Bounsingball account, contact us immediately at [email protected]. We will investigate and take appropriate action.
If you are struggling with your gaming habits, you do not have to face it alone. Bounsingball's support team is available 24 hours a day, 7 days a week, and we are trained to handle responsible gaming concerns with sensitivity and without judgement.
You can reach us at [email protected]. When you contact us about a responsible gaming concern, your message will be treated as a priority and handled by a dedicated member of our team.
We also encourage players to speak to trusted friends or family members about their gaming habits. Sometimes just talking about it openly is the first and most important step towards getting things back under control.
All Bounsingball customer support staff receive regular training in responsible gaming awareness. This means that when you contact our team, you are speaking to someone who understands the signs of problem gambling and knows how to respond appropriately.
Our staff are trained to:
For any responsible gaming concern — whether you want to set limits, request self-exclusion, ask a question, or just talk to someone — our team is here for you around the clock.
You can also find answers to common responsible gaming questions on our FAQ page. We update it regularly to make sure the information is always current and relevant for players in Bangladesh.
Join Bangladesh's most trusted gaming platform — where responsible gaming tools are built in from day one. Register today and set your limits before your first deposit.